Shipping Methods (Enhanced Version)

Standard Ground: The main benefit of this type of delivery is its low cost. However, that is also the culprit of its relatively high damage ratio due to the high frequency of human and forklift handling, resulted from indirect "hopping" through many freight terminals. Appliance packaging is NOT designed for such excessive handling. In one word, cheap shipping including so-called free shipping is highly correlated to shipping damage. The damage ratio can be easily over 10% sometimes. Furthermore, White Glove delivery can only expose damage, but not reduce it, because its interstate transportation still involves damage-prone cheap shipping.


Express Delivery: The main benefit of this type of delivery is the safety of merchandise in transit. The damage ratio on this delivery is statistically and economically negligible. However, it has a higher shipping cost. We charge both ground shipping cost and delivery surcharge (Some 3rd party web sites may not contain both or either of the above)

Another important purpose of express delivery is to simulate a total price (incl.shipping) from those notorious low-ball New York/New Jersey web sites (See point 1 on this page ) with our standard shipping on some shopping comparison search engines. Then we add the express delivery surcharge to provide a contrasting experience: we will ship to your destination in 6 business days, long before you would have any clue as to where your order is with these web sites except that your credit card would be charged immediately despite the violation of one of most basic rules by major credit cards: no charge is allowed without product shipped first.(A credit card issuer will unconditionally put money back in a consumer's card when a dispute is initiated.) Consumer Alert: Many of the sites that rank at the lowest 20-30 percentile of price (for example, the 5 lowest price sellers out of 20) employ the availability trick. When a consumer does not order the "add-ons", the order will be ignored in the name of "product no longer available" or "out of stock" until the consumer can no longer wait. This is essentially a modified form of bait and switch because the seller would lose money if it honors the deal that is below the cost.

Consumer Alert: One of the latest "FREE SHIPPING" and other low-ball gimmicks from our pretentious competitors (See point 1 on this page ) is to cut corners on shipping by skipping the residential and lift gate services, which are essential part of the delivery of heavy items to regular consumers. A shipping company is forced to bill a consumer these fees directly. These fees are very costly, often averaging $150. If you order through these dubious sites, make sure you specify these delivery components in your order and confirm them with the shipping company prior to delivery. If these services are not included, refuse the delivery.

We automatically include these services for many items on the site regardless of whether it is standard ground or express delivery, in addition to the ground shipping cost. Just look for "Delivery Surcharge incl. lift gate".in the shipping option area, which is a link located above the "add to cart" button. This link leads to the very same page you are looking at. Repeat, if you come to this page by clicking on a link on an item page, then you are covered for such services. Otherwise, please contact us to request these services.