Hello,
just about anybody can build a web site without investing in products. At fullhouseapplainces.com, we don't sell things that we do not stock on a regular basis. We promise, we will usually deliver the merchandise at your final destination within 3-5 business days with our express delivery anywhere in the country, 1-2 business days from when you place an order, not from the shipment date, as such can be delayed by items not in stock. Such a seemingly similar use of language misleads consumers on the very concept we have pioneered: We sell what we stock, not what a factory will produce in 4-6 weeks. You are welcome to check with us on our real-time or near real-time inventory prior to ordering. This promise does not include our "quick to market" category of products. Of course, we will guarantee you the lowest delivery price, for even 15 days after purchase. Last but not least, we want to be a contributor to global energy conservation.
Tel. 817-766-4200 (between 10 a.m. and 7 p.m. CST)
Email:
sales@fullhouseappliances.com
service@fullhouseappliances.com
Mailing Address:
2541 S. IH-35
Suite 200-243
Round Rock, TX 78664
Many People want to know more about us. In satisfying the request, we post a phone conversation with a potential customer back in the April of 2009. We have condensed the content to such a degree that it fits the space below.
Q: I see you have very good reviews with a perfect rating. But... I still want to call you. Tell me about your company.
A: First, there is no such a thing as "perfect rating". Our currently perfect rating is not sustainable simply because of the sheer principles of statistics and the nature of retail, or more precisely speaking, the human nature. Reviews can be very subjective and significantly deviated from the facts on both the upside and the downside.
Q: I am with you on that. I have a friend who has an e-commerce business. He has an almost perfect rating. But he told me indirectly that if everybody was cheating, he gotta do what "he gotta do"...Look at the professional sports. How many athletes are using steroids?
A: That is a very good analogy. An automated on-line survey is very efficient. However, one of the key deficiencies with any automated on-line review platform is that it lacks human intelligence to filter out the biased reviews and even downright fraudulent ones. We use to jokingly call them "self reviews" or "love letters from distant cousins". Many smart shoppers turn to organizations like the BBB for a better read on a web site because the BBB employs experienced humans to authenticate and mediate, and eventually to find resolutions to complaints. These are the things that on-line feedback has not provided. That said, BBB has its own issues too. Its satisfactory/unsatisfactory records are too general. That is why you see they are rolling out the new rating system, much like the ones you have seen.
Q: I ran a quick check while we were talking. I see you are not a member of the BBB, but they do keep a record on you.
A:That is correct. We are fiercely independent. We want to keep that way and cooperate with them in the meantime.
Q:Does this mean bad reviews are more trustworthy?
A:That is an intelligent question. I would say, yes, if a bad review has sufficient underlying facts to back it up. Otherwise, you have to be careful here. So far the "sell side" of the bad behaviors have been well publicized. But you know media is biased in that the "buy side" of the bad behaviors have been under-reported.
Q: Well, they figure they can't make money selling that news.
A: You got it. We have seen firsthand how selfish and unreasonable these consumers may become simply because they felt they could hide behind a computer. This false sense of invisibility and invincibility led them to be very aggressive. You know the second you are on-line, you leave "digital footprints" behind you... We confronted them. We told them Internet is not a "Wild West". It is just another form of media. They still need to play the game by the rules. Otherwise, we will assert our legal rights to protect ourselves from libels. Libel is a prosecutable felony in many states.
Q:You seem to be very insightful on many broader issues than just selling. How long have you been selling on-line?
A: We have been in business since 1997. But we are very conservative. The ownership did not like internet selling at all until 2006. The shipping part had been a major concern. For example, damage ratios were so high and shipping time was so long (I mean, 2-3 weeks and beyond) that one of the owners called e-commerce "crazy". He was right as few e-commerce players made money in the early days. Finally the slowly adapting transportation world caught up with the e-commerce. We decided the time had come to take a plunge. When you look a little closer at our site, you will see easily that we are very big on shipping. You can see more details here .
Q. I see that.. It is very informative. But I need to go now. Good luck.
A: Thanks.
Before You Order
1. Simple Navigation. Our website is designed with the utmost simplicity in mind so that you have minimum distractions in finding the best suitable products you need as quickly as possible.
2. You Know Exactly What Your Getting. We ship no gray market products, all fullhouseappliances's appliance merchandise is new, still sealed in it's original box, and comes with full manufacturer's warranty.
3. Product Availability. Every product we sell is a daily stock item. This allows to have your order fulfilled within 3 business days with occasional exceptions of product in transit or on back order. To verify the availability, please email to sales@fullhouseapplaices.com
4.You'll be aware of how much you pay for shipping BEFORE you are billed. The total will be presented to you after you are asked to provide your shipping information. 5.Any question about a certain product is best directed towards the manufacturer. This will save you time, and get you the information you need from the people who know best.
When You Order
1. Your transaction is secure. We incorporate the latest security technologies so that your ordering information and transactions are secure and safe.
2. Your Privacy is important. We do not distribute any of your contact or personal information to any third parties. The information you give us is solely used to provide you with the best shopping experience and service our company can provide.
3. You choose which shipping method is best for you. We ship small parcels via UPS and FedEx; freight goods, in oversized boxes, via trucking companies with curbside (the street curb next to your driveway) delivery. Any shipment refused prior to / upon delivery, or any order canceled during transit or the 9AM-6PM CST daily lockout period when the order is being picked up by a carrier, is subject to a penalty fee of up to 20% of the selling price plus costs of shipping and return shipping. We reserve the right to alter or cancel your order and notify you accordingly.fullhouseappliances does not ship outside of the U.S. Fullhouseappliances does not ship during the weekend. In most cases we will only ship to credit card billing addresses, if it becomes necessary to ship to an alternate shipping address that differs from your billing address, you will need to call your credit card company to add that alternate address to your file before placing the order.
4.Price. Prices can fluctuate and are good only at POP (Point of Purchase). Your purchase of an order indicates your unconditional acceptance of the price of a particular item.
5. We make purchasing convenient with several different payment methods. Credit Cards - We accept all major credit cards including: Visa, MasterCard, American Express, and Discover. For making purchases at fullhouseappliances, there are no surcharges for using your credit card. Please provide your exact billing address and telephone number (The identical phone number and address that your credit card bank has on file) Providing incorrect information could cause delays in your order processing. Your credit card will be billed only upon shipment of your order. Purchase Orders - We accept purchase orders from established government agencies, schools, corporations and resellers.
After you place the order
1. Order confirmation. Immediately following your order on-line, an email will be sent to you confirming your order
2. Shipment notification. Once an order is shipped, shipment notification including a tracking number will be emailed to you.
3. Final Delivery. Upon delivery, please check out the box or boxes. If an impact point is detected, such as a gashing hole or a dent, please ask the driver to have the content exposed for further inspection. Otherwise, the driver may decline your request.
4. Our Return Policy
Only return for exchange is available within 30 days of the initial purchase. This means we only will replace with another same product that was originally purchased, unless it is discontinued by the manufacturer. Please note, in order to verify the defectiveness of a product, we may require you to obtain the diagnosis from the repair or technical support department of a manufacturer
If a product is found to be defective, please call the manufacturer for the in-house warranty service. fullhouseapplaices will not be held liable for manufacturer defect.
If a product is found damaged due to or during shipping, You must refuse the delivery and notify us within 24 hours of the delivery. We will then ship a replacement to you. Otherwise, the delivery is deemed successful.
Order Acceptance
The order confirmation you receive via web site, email or any other electronic format is not a contract and does not constitute an acceptance of your order, but only a record of your offer to purchase a specific item at a particular price. After you place an order, fullhouseappliances will determine whether or not to fill the order, and fullhouseappliances may refuse, alter, or limit your order for any reason without prior notice to you.
Terms and Conditions of use.
The content on this site is provided "as is". You use this Web site and conduct any transaction at your own risk. The use of this site is governed by the policies, terms and conditions set forth above. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions above and the limitation of liability indicated below. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to fullhouseappliances indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by fullhouseappliances. fullhouseappliances reserves the right to make changes to this site and these terms and conditions at any time. EXCEPT AS EXPRESSLY STATED HEREIN , fullhouseappliances MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE fullhouseappliances SITE. Although fullhouseappliances makes every effort to ensure that the information on the site is accurate, there may be instances when information about a product contains inaccurate or erroneous data. We reserve the right to correct errors and/or update the content on fullhouseappliances at any time without notice. EXCEPT AS EXPRESSLY STATED HEREIN, fullhouseappliances EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY, PRICING AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO fullhouseappliances ARISING FROM ANY PRODUCT SOLD ON THE fullhouseappliances SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL fullhouseappliances, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD. The agreement to the above policies, terms and conditions shall be governed by, construed and enforced in accordance with the laws of the state in which the site is operated, without giving effect to principles and provisions thereof relating to conflict or choice of laws, and irrespective of the fact that any one of the parties is now or may become a resident of a different state. Venue for any action under this agreement shall lie where the site is operated. The parties hereby agree to submit to the jurisdiction of the courts of the counties where the site is operated.
Q: I see you have very good reviews with a perfect rating. But... I still want to call you. Tell me about your company.
A: First, there is no such a thing as "perfect rating". Our currently perfect rating is not sustainable simply because of the sheer principles of statistics and the nature of retail, or more precisely speaking, the human nature. Reviews can be very subjective and significantly deviated from the facts on both the upside and the downside.
Q: I am with you on that. I have a friend who has an e-commerce business. He has an almost perfect rating. But he told me indirectly that if everybody was cheating, he gotta do what "he gotta do"...Look at the professional sports. How many athletes are using steroids?
A: That is a very good analogy. An automated on-line survey is very efficient. However, one of the key deficiencies with any automated on-line review platform is that it lacks human intelligence to filter out the biased reviews and even downright fraudulent ones. We use to jokingly call them "self reviews" or "love letters from distant cousins". Many smart shoppers turn to organizations like the BBB for a better read on a web site because the BBB employs experienced humans to authenticate and mediate, and eventually to find resolutions to complaints. These are the things that on-line feedback has not provided. That said, BBB has its own issues too. Its satisfactory/unsatisfactory records are too general. That is why you see they are rolling out the new rating system, much like the ones you have seen.
Q: I ran a quick check while we were talking. I see you are not a member of the BBB, but they do keep a record on you.
A:That is correct. We are fiercely independent. We want to keep that way and cooperate with them in the meantime.
Q:Does this mean bad reviews are more trustworthy?
A:That is an intelligent question. I would say, yes, if a bad review has sufficient underlying facts to back it up. Otherwise, you have to be careful here. So far the "sell side" of the bad behaviors have been well publicized. But you know media is biased in that the "buy side" of the bad behaviors have been under-reported.
Q: Well, they figure they can't make money selling that news.
A: You got it. We have seen firsthand how selfish and unreasonable these consumers may become simply because they felt they could hide behind a computer. This false sense of invisibility and invincibility led them to be very aggressive. You know the second you are on-line, you leave "digital footprints" behind you... We confronted them. We told them Internet is not a "Wild West". It is just another form of media. They still need to play the game by the rules. Otherwise, we will assert our legal rights to protect ourselves from libels. Libel is a prosecutable felony in many states.
Q:You seem to be very insightful on many broader issues than just selling. How long have you been selling on-line?
A: We have been in business since 1997. But we are very conservative. The ownership did not like internet selling at all until 2006. The shipping part had been a major concern. For example, damage ratios were so high and shipping time was so long (I mean, 2-3 weeks and beyond) that one of the owners called e-commerce "crazy". He was right as few e-commerce players made money in the early days. Finally the slowly adapting transportation world caught up with the e-commerce. We decided the time had come to take a plunge. When you look a little closer at our site, you will see easily that we are very big on shipping. You can see more details here .
Q. I see that.. It is very informative. But I need to go now. Good luck.
A: Thanks.
Before You Order
1. Simple Navigation. Our website is designed with the utmost simplicity in mind so that you have minimum distractions in finding the best suitable products you need as quickly as possible.
2. You Know Exactly What Your Getting. We ship no gray market products, all fullhouseappliances's appliance merchandise is new, still sealed in it's original box, and comes with full manufacturer's warranty.
3. Product Availability. Every product we sell is a daily stock item. This allows to have your order fulfilled within 3 business days with occasional exceptions of product in transit or on back order. To verify the availability, please email to sales@fullhouseapplaices.com
4.You'll be aware of how much you pay for shipping BEFORE you are billed. The total will be presented to you after you are asked to provide your shipping information. 5.Any question about a certain product is best directed towards the manufacturer. This will save you time, and get you the information you need from the people who know best.
When You Order
1. Your transaction is secure. We incorporate the latest security technologies so that your ordering information and transactions are secure and safe.
2. Your Privacy is important. We do not distribute any of your contact or personal information to any third parties. The information you give us is solely used to provide you with the best shopping experience and service our company can provide.
3. You choose which shipping method is best for you. We ship small parcels via UPS and FedEx; freight goods, in oversized boxes, via trucking companies with curbside (the street curb next to your driveway) delivery. Any shipment refused prior to / upon delivery, or any order canceled during transit or the 9AM-6PM CST daily lockout period when the order is being picked up by a carrier, is subject to a penalty fee of up to 20% of the selling price plus costs of shipping and return shipping. We reserve the right to alter or cancel your order and notify you accordingly.fullhouseappliances does not ship outside of the U.S. Fullhouseappliances does not ship during the weekend. In most cases we will only ship to credit card billing addresses, if it becomes necessary to ship to an alternate shipping address that differs from your billing address, you will need to call your credit card company to add that alternate address to your file before placing the order.
4.Price. Prices can fluctuate and are good only at POP (Point of Purchase). Your purchase of an order indicates your unconditional acceptance of the price of a particular item.
5. We make purchasing convenient with several different payment methods. Credit Cards - We accept all major credit cards including: Visa, MasterCard, American Express, and Discover. For making purchases at fullhouseappliances, there are no surcharges for using your credit card. Please provide your exact billing address and telephone number (The identical phone number and address that your credit card bank has on file) Providing incorrect information could cause delays in your order processing. Your credit card will be billed only upon shipment of your order. Purchase Orders - We accept purchase orders from established government agencies, schools, corporations and resellers.
After you place the order
1. Order confirmation. Immediately following your order on-line, an email will be sent to you confirming your order
2. Shipment notification. Once an order is shipped, shipment notification including a tracking number will be emailed to you.
3. Final Delivery. Upon delivery, please check out the box or boxes. If an impact point is detected, such as a gashing hole or a dent, please ask the driver to have the content exposed for further inspection. Otherwise, the driver may decline your request.
4. Our Return Policy
Only return for exchange is available within 30 days of the initial purchase. This means we only will replace with another same product that was originally purchased, unless it is discontinued by the manufacturer. Please note, in order to verify the defectiveness of a product, we may require you to obtain the diagnosis from the repair or technical support department of a manufacturer
If a product is found to be defective, please call the manufacturer for the in-house warranty service. fullhouseapplaices will not be held liable for manufacturer defect.
If a product is found damaged due to or during shipping, You must refuse the delivery and notify us within 24 hours of the delivery. We will then ship a replacement to you. Otherwise, the delivery is deemed successful.
Order Acceptance
The order confirmation you receive via web site, email or any other electronic format is not a contract and does not constitute an acceptance of your order, but only a record of your offer to purchase a specific item at a particular price. After you place an order, fullhouseappliances will determine whether or not to fill the order, and fullhouseappliances may refuse, alter, or limit your order for any reason without prior notice to you.
Terms and Conditions of use.
The content on this site is provided "as is". You use this Web site and conduct any transaction at your own risk. The use of this site is governed by the policies, terms and conditions set forth above. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions above and the limitation of liability indicated below. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to fullhouseappliances indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by fullhouseappliances. fullhouseappliances reserves the right to make changes to this site and these terms and conditions at any time. EXCEPT AS EXPRESSLY STATED HEREIN , fullhouseappliances MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE fullhouseappliances SITE. Although fullhouseappliances makes every effort to ensure that the information on the site is accurate, there may be instances when information about a product contains inaccurate or erroneous data. We reserve the right to correct errors and/or update the content on fullhouseappliances at any time without notice. EXCEPT AS EXPRESSLY STATED HEREIN, fullhouseappliances EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY, PRICING AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO fullhouseappliances ARISING FROM ANY PRODUCT SOLD ON THE fullhouseappliances SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL fullhouseappliances, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD. The agreement to the above policies, terms and conditions shall be governed by, construed and enforced in accordance with the laws of the state in which the site is operated, without giving effect to principles and provisions thereof relating to conflict or choice of laws, and irrespective of the fact that any one of the parties is now or may become a resident of a different state. Venue for any action under this agreement shall lie where the site is operated. The parties hereby agree to submit to the jurisdiction of the courts of the counties where the site is operated.
